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Rockbottom Toystore Southampton
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Reviews
Fancy Dress in Southampton
- Southampton City Centre
The Mall Marlands, Civic Centre Road, Southampton, SO14 2YD
+44 (0) 23 8063 3947
https://www.rockbottomtoystores.co.uk
The Best range of Fancy Dress Customes, party outfits, hats, wigs and other dressing up accessories. Fancy Dress Makeup aswell as the best toy shop in town.
Tags:
costumes, fancy dress, hats and wigs, toys and accessories
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Rockbottom Toystore Southampton Reviews
I bought a fancy dress outfit, to start with I was really happy with it until I got it home and opened it up to find that it was missing one of the items it said it had on the packaging and then on a closer inspection of the dress I found there was a large whole in the back. As I have a busy schedule I found it hard to find time to get back into Southampton to return it but when I finally had the time I returned to find that I couldn't have my money back! I could only exchange or have voucher which I was not told when purchasing the item. I found this most upsetting as the whole experience had ruined the idea of dressing up. The shop assistant gave me vouchers without even asking me what I wanted ( exchange or vouchers) now that I'm not fond of the idea of dressing up after having an incomplete and damage outfit on my first ever purchase of fancy dress I still have no way to spend the vouchers as I do not need any toys as I have no children and no young family members that would be interested in any of the toys in rock bottom toy store. I think that it is very wrong that I was not told of the return policy when I bought the costume and not given a choice when returning the item even though I was told there was options. I also think that it's wrong that I was not allowed my money back considering the costume was over priced to start with and the incomplete and damaged. I hope management from rock bottom tou store see this and consider changing there return policy so no body else end up like me with two vouchers that I can't spend and nothing to show for £20 I no longer have.
29-07-15
Tags:
Unhelpful rude
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Never have I ever been treated so badly by staff. We were standing in the queue to buy hairspray when a member of staff demanded to know why we were there and if we were going to buy something. It was so embarrassing and I genuinely do not know what possessed her to treat people in that way. I assume she felt it was okay to treat us like that because we're students and young; I cannot imagine she'd talk to a parent in that manner. When we left we had customers from their store coming up to us and expressing how shocked they were at what they overheard and saw. I hope the manager sorts this issue out as the other team members were really polite when I talked to them about it- and its a real shame one person let down a whole team. I personally will never buy an item from this store.
29-10-14
Tags:
disrespectful, unprofessional conduct
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great selection of outfits and theg were realky happy and enthusiastic. great service will recommend
24-03-13
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