to the comment left below,
I used to work for this place between 2011 - 2012 in which time our service was ALWAYS focused towards the customer.
Our mystery shopper reports always been above 95% and most times got 10/10 in quality and service. This time we had been promised a bonus but none of us ever got it, we learnt that all the bonus talk was fake.
A few weeks later we as staff had been treated so badly we would only be allowed one bottle of water a day, even if working in the full heat of the kitchen and the tap water tasted bad and even made us feel sick.
We used to be allowed any hot drink we wanted but then some staff would be individuated out and only be alowed instant coffee.
PLEASE DO NOT BLAME THE STAFF, it is a very bad place to work for (if you are not the managers favourite).
The managers simply cant understand that a unhappy worker is not a productive worker. I left due to the lies and deceit of the managers. Was not allowed to have time of for education
09-09-14
