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Sitting in the waiting room just now after just ordering a caramel latte, the lady made a drink and handed it to me without stating what drink it was (as far as I could see I was the only one who had paid and was waiting for a large drink). I sit down and a few minutes later she comes up to me with a really horrible unnecessary attitude ''excuse me you ordered a caramel latte and that's a cookie crumble' and practically snatched it from me in front of everyone there. Horrible attitude, although the man who took the piece and payment seemed lovely.

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